Amy brings over 20 years of experience in the title industry in the field of operations and management. She has extensive expertise in running large national centralized operations. For the past 15 years her focus has been in the lender services arena and relocation. She was responsible for building a center for one of the largest centralized vendor management companies in Texas.
Since 2001 she has been a Vice President and Operations Manager, first with Fidelity Residential Solutions in Houston where she supervised 25+ employees. In 2007 she became the manager of the Houston centralized closing office for LSI with more than 50 employees. She did all aspects of management & administration including HR, reports, profit/loss review, preparation of service agreements and process flow. Her profit margin was $1+ million net per month throughout 2010.
Amy joined Chicago Title in 2011. She possesses a true vision with the flexibility to grow the company by delivering proactive options to ensure success. Her strong will has transformed the most “difficult customers” into loyal ones by leveraging service delivery and the ability to find win-win solutions. Amy’s philosophy is “customer service” first, last and always.
Amy and her husband, Johnny are the proud parents of 2 children.